By Liz Cohen, Round Rock Leader contributing writer Managing their growing business, two Round Rock natives are basking in the afterglow of a chamber Global Business of the Year award presentation. Kevin Karschnik and Russ Peterson Jr. co-founded iSpeak, Inc. in 1999. iSpeak is a small company that focuses on teaching business professionals how to …
One thing L&D Professionals think, but never say
Before humans make a buying decision on anything, they answer three main questions. Think about anything you’ve purchased in the past and you’ll see you’ve answered these questions before you made the buying decision… whether you knew it at the time or not. The first question is, “Does this product/service satisfy my need?” For example, …
Clearing the Path
My family and I were traveling south on I-25 from Cheyenne, Wyoming to Denver, Colorado in our suburban while pulling our family travel trailer. All seven of us were nervous because it was pouring down rain outside. For those of you who have pulled a big travel trailer on an interstate in severe weather, you …
What can you accomplish in 9-minutes?
After a presentation many of us have said, “There was a lot of information that just wasn’t necessary.” Research conducted by Opinion Matters for Epson and supported by the Centre for Economics and Business Research found that workers waste two hours and 39 minutes in meetings every week. Parkinson’s Law is the culprit for this …
iSpeak Wins 2014 Gold Stevie Award
ROUND ROCK, TEXAS – February 24, 2014 7:22am iSpeak, Inc. was named a Gold Stevie Award winner in the Sales Training Practice of the Year category in the eighth annual Stevie Awards for Sales & Customer Service. Nicknamed the Stevies for the Greek word “crowned,” the final results were announced during a gala banquet on …
Give them what they came for!
Somewhat annoyed, I asked my wife of only 18 months, “If you wanted it done that way then why didn’t you just ask me to put it over there from the start?” The resulting expression on her face told me I said something wrong. “What is that supposed to mean?” she shot back to me. …
Detail Details Details
I heard Russ Peterson, author of Cut the C.R.A.P. and Make the Sale and co-author with Kevin Karschnik, Corporate Ovations: Your Roadmap to More Effective Presentations, tell a captive audience that to get to the next level of customer service you must remember the details. The” WOW” of customer service is in the details. I …
Understanding the job to be done
We often think we understand what must be done to achieve success; yet many times we are not successful. If we are not clear on what the job is, we can become distracted by tasks that consume our energies, thoughts and emotions. So what is it that must be done? Most importantly we must understand the correct job to be done, as this will open up several ideas to accomplish the task, and will also bring us the ultimate prize a win-win scenario.