Why is it that poor communication seems to be at the root of so many issues? Why do 97% of Fortune 500 executives believe that communication played a key role in the advancement of their career? There is actually a simple answer to these questions: Communication is everyone’s dilemma, but if properly mastered, it can be one of our leading strengths.
What’s your name again?
According to a 1998 study at Yale University, the most persuasive word in the English language is a person’s name. When you can remember someone’s name, it establishes a foundation of trust and respect, while making you appear highly knowledgeable and credible. People love the sound of their own name, and hearing it out loud makes people feel comfortable.
Communication Factors
When you communicate face-to-face, people receive information through what you say verbally, how you sound vocally, and how it appears visually. The entire package must be synchronized for maximum benefit.
One thing L&D Professionals think, but never say
Before humans make a buying decision on anything, they answer three main questions. Think about anything you’ve purchased in the past and you’ll see you’ve answered these questions before you made the buying decision… whether you knew it at the time or not. The first question is, “Does this product/service satisfy my need?” For example, …
Clearing the Path
My family and I were traveling south on I-25 from Cheyenne, Wyoming to Denver, Colorado in our suburban while pulling our family travel trailer. All seven of us were nervous because it was pouring down rain outside. For those of you who have pulled a big travel trailer on an interstate in severe weather, you …
What can you accomplish in 9-minutes?
After a presentation many of us have said, “There was a lot of information that just wasn’t necessary.” Research conducted by Opinion Matters for Epson and supported by the Centre for Economics and Business Research found that workers waste two hours and 39 minutes in meetings every week. Parkinson’s Law is the culprit for this …
Give them what they came for!
Somewhat annoyed, I asked my wife of only 18 months, “If you wanted it done that way then why didn’t you just ask me to put it over there from the start?” The resulting expression on her face told me I said something wrong. “What is that supposed to mean?” she shot back to me. …
Detail Details Details
I heard Russ Peterson, author of Cut the C.R.A.P. and Make the Sale and co-author with Kevin Karschnik, Corporate Ovations: Your Roadmap to More Effective Presentations, tell a captive audience that to get to the next level of customer service you must remember the details. The” WOW” of customer service is in the details. I …