Thinking on Your Feet
workshop 2607
How You’ll Benefit:
- Organize and deliver clear, confident responses in unplanned situations.
- Stay calm, professional, and credible when asked tough questions or put on the spot.
- Use structured techniques to think quickly and speak clearly under pressure.
- Handle objections and difficult questions with composure and strategy.
- Increase confidence in spontaneous speaking during meetings, Q&As, or presentations.
Who Should Attend:
- Professionals who must respond quickly in meetings, presentations, or client discussions.
- Leaders and managers who handle impromptu questions or feedback.
- Technical experts and engineers who explain information on the spot.
- Business professionals who want to improve clarity and confidence in unplanned communication.
Program overview:
Whether in meetings, presentations, or one-on-one conversations, professionals are often called upon to speak without preparation. This workshop helps participants communicate with confidence, structure, and composure—even when caught off guard. Through hands-on practice and feedback, learners develop the ability to organize thoughts quickly, handle challenging questions, and maintain credibility under pressure. Participants explore practical tools such as structured response models, question-handling frameworks, and techniques for managing objections. The result is improved confidence and a stronger presence in every professional interaction.
Tools You’ll Receive:
- Acknowledge–Repeat–Respond Model – Three-step structure for handling audience questions clearly and professionally.
- Don’t Know Response Framework – A two-step method to maintain credibility when you don’t have the answer.
- What–Why–How Structure – Simple format for delivering concise, organized responses.
- Tool of Three – Technique to focus your response on three memorable points for clarity and retention.
- Empathize–Transition–Respond Formula – Framework for handling objections or tough questions with empathy and control.
- Seven Question Handling Techniques – Methods such as Answer, Clarify, Adjust, Deflect, Discuss, and Defer for effective Q&A management.
Agenda
- Topic 1: Introduction to Thinking on Your Feet
- Topic 2: Effective Communication Foundations
- Topic 3: Organizing Your Response
- Topic 4: Handling Questions with Confidence
- Topic 5: Managing Tough Questions and Objections
- Topic 6: Practice and Feedback
- Topic 7: Reflection and Action Planning
Concepts we’ll teach you (Objectives):
- How to organize responses in real-time using proven frameworks.
- How to anticipate and handle audience questions with confidence.
- How to respond to challenging or emotional questions professionally.
- How to maintain control and composure when speaking spontaneously.
- How to apply empathy and logic to influence and connect with your audience.
Activities:
- Preparing for Questions Exercise – Anticipate potential audience questions and practice clear, confident responses.
- Question Handling Practice – Apply the Seven Ways to Address Questions through role-play scenarios.
- Structuring Responses Drill – Use the Headline, Rule of Three, and What–Why–How models to organize concise answers.
- Closing Your Response Activity – Practice effective methods to summarize and close responses with clarity.
Delivery Format:
- In-Person or Virtual
Duration & Structure:
- 7 hour
- Up to 10 participants
Targeted Reinforcement:
- Short Cut Card (Included)
- Quick reference guide of the tools and tips learned in class.
- iSpeak U Tool Library (Included)
- Access to the iSpeak U library with tools and examples.
- AI iSpeak Coach for 30 days (Additional Charge)